Web Manuals grows customer base by 25% in 2020

posted on 22nd September 2020 by Eddie Saunders
Web Manuals grows customer base by 25% in 2020

More than 300 aviation businesses worldwide now use Web Manuals to digitize their manuals and regulatory documentation, an increase of 25% since the start of the year.

The surge in document digitization in 2020 is being led by the US, with over 100 stateside companies now using Web Manuals. 

Krister Genmark

Krister Genmark, Director of Operations Americas at Web Manuals says“A number of factors have contributed to the rising demand for document digitization. Firstly, the trend towards business aviation, specifically charter flights as a way of safely travelling has increased this sector of our customer base. Secondly, drone use has substantially grown during the pandemic, with the necessary regulatory information meaning efficient document management was needed. Thirdly, the demand for air freight has increased the number of cargo operators requiring support.”

Following the success of the company’s freemium package which was offered to all new customers to support aviation businesses during April to August, this month Web Manuals also launched a freemium service for aviation start-ups to boost innovation as the industry emerges from the COVID-19 crisis.

Genmark continues:“Our industry needs to support each other in order to strengthen and grow post-COVID. We are encouraged that many of our freemium customers are now enjoying the long-term benefits of digitization and we are keen to aid new businesses starting out in aviation. With border restrictions and regional regulations constantly changing, we expect the role of digitization to remain important as aviation businesses strive to stay compliant at all times whilst rebuilding.”