UA Offers Unique Remote Support Solution

posted on 18th January 2021 by Eddie Saunders
UA Offers Unique Remote Support Solution

“As a company, we always look for innovative capabilities and solutions to support our dealers and end customers,” said Dror Yahav, UA Chief Executive Officer. “Remote connection is an unprecedented use of technology that allows us to instantly sync, troubleshoot, diagnose, and configure systems while they are installed in an aircraft,” he added.

“This is a unique solution to the challenging times we’re currently faced with due to COVID-19, where travel is difficult or not at all possible. By utilizing remote access tools, we can increase aircraft readiness and reduce aircraft downtime.”  

The successful completion of this remote connection presents extensive possibilities for UA, its Authorized Dealers / Integrators, and end customers, as it allows system configuration and software updates to be carried out remotely by UA’s Field Service Engineers when it is impossible or impractical to travel to the aircraft. In this case, the effort saved 10 or more days of aircraft downtime that would have resulted from the dealer needing to ship the equipment from Argentina to UA’s Repair Station in Tucson, and for UA to ship the equipment back for final installation. Moving forward, this system enables UA to remotely assist its customers with virtual diagnostic and troubleshooting of InSight.