“The task was demanding. Our operations depend on our aircraft and therefore need partners that support the best possible availability of them. RUAG did this demanding job perfectly,” says Kjetil Indrevik, COO at Lufttransport.
Due to the COVID-19 pandemic and the associated travel restrictions, the Lufttransport pilots were unable to pick up the aircraft in Germany themselves. RUAG was able to help the customer here too: without further ado, RUAG’s pilot team ferry flew the Dornier 228 back to Tromsø, Norway.
“Satisfied customers are the most important thing for us,” explains Andreas Diener, Dornier 228 Sales Support Manager, RUAG MRO International. “The maximum availability of the aircraft is key. Therefore, schedules must be tailored to the needs of our customers,” Andreas Diener continues.
RUAG MRO International is an independent supplier, support provider and integrator of systems and components for civil and military aviation worldwide. It also develops and supports simulation and training systems and solutions for international trained security forces.
Highly specialised in the support of aircraft and helicopters throughout their entire life cycle, the company includes maintenance, repair and overhaul services, upgrades, and the development, manufacture and integration of subsystems and components in their service portfolio.
In addition, as the manufacturer (OEM) of the Dornier 228, a versatile aircraft for special missions as well as passenger and cargo operations, RUAG International focuses on customer support solutions, including OEM services.