NBAA Aircraft Charter Consumer Guide Updated to Better Educate Consumers

posted on 30th October 2020 by Eddie Saunders
NBAA Aircraft Charter Consumer Guide Updated to Better Educate Consumers

Last updated in 2016, the guide introduces on-demand air charter to those who need safe, secure and convenient air transportation. It provides the jargon-free information necessary to become an educated consumer who can make informed decisions. Supported by an appendix of categorized questions, customers know what questions to ask when choosing one of the 2,000 Part 135 air charter operators.

Air charter brokers, whose numbers have grown significantly over the last decade, can participate in this effort much in the same way as real estate agents who work for the buyer or seller, said Goerlich. “Typically, air charter brokers represent buyers who need on-demand air transportation,” he said. They can be agents or principals, but Part 295 requires them to make their role clear, and to identify the Part 135 air charter company that will operate each flight before the customer signs the contract.

Before Part 295, customers often first learned of the broker’s role when the invoice arrived. As the guide explains, the Part 295 regulations also address business relationships between brokers and air charter operators and prohibit unfair or deceptive business practices.

Whether selecting a charter operator or a broker, the guide walks consumers through the necessary steps in getting to know the charter operator and encourages them to take the time one would invest when seeking a physician, accountant or attorney.

“It’s not all about price,” said Sullivan. “If you needed heart surgery, you’d probably not choose the cheapest doctor. Follow the guide, do your research and whether you’re working directly or through a broker, make sure you’re working with a reputable, reliable and safe operator.”