Jet card and aircraft management company Jet Linx has announced a partnership with Forbes Travel Guide (FTG), which will see it adopt the guide’s standards of service excellence.
FTG, which offers service training for luxury establishments alongside its rating system, will also collaborate with Jet Linx to enable the aviation company to create its own customised standards of service.
“This partnership is a gamechanger for private aviation and will set a necessary benchmark for the industry,” Filip Boyen, Chief Executive Officer of Forbes Travel Guide.
“Our 60 years of expertise in leading with excellence lends itself not just to hospitality but to every industry that wants to cultivate an excellent service culture, so we are excited to support Jet Linx in its path to even greater success.”
All client services personnel at Jet Linx will be assessed and trained by FTG, with the guide set to concurrently work with Jet Linx on establish standards of excellence that incorporate values of both companies.
Following this initial spell of training, FTG will re-evaluate and requalify all Jet Linx client services and flight personnel in its national operations centre on an ongoing basis.
“Our industry has extensive regulatory and operational standards for companies to comply with, but it has never set a customer service standard — until now,” said Jamie Walker, President & Chief Executive Officer of Jet Linx.
Our ground-breaking partnership with Forbes Travel Guide will transform the private jet travel industry and set an unrivalled standard of service excellence for our clients; the same service excellence they’ve come to expect from the finest Five-Star hotels, restaurants and spas around the world,”