It follows as night follows day that if you set out to meet and exceed the expectations of the world’s most sophisticated customers you are going to have to find a way of ensuring that your entire operation always delivers its A-game. Building a world-class FBO operation is a tough ask in any market and a number of CEOs we profile in this issue are masters of the art. These are businesses that other operations in many other sectors could study with profit since they specialise in the disciplines of building and sustaining top-quality customer services to a highly discriminating customer base.
Our Asia Special Report profiles some of the leading operators in this sector and provides some real insights into how this exciting market is developing. Today, most of the Asian market is all about big jets and competition at the top is fierce as all the manufacturers jockey for position. This is a space where you have to be 100% committed to succeed. As Hongkong Jet CEO Chris Buchholz comments in our profile piece, “We are going for this in a big way!” We also look at some of the structural reasons holding back the development of a light jets market (high FBO costs!) and at the prospects for the emergence of a secondary pre-owned market in Asia, with Jetcraft CEO Chad Anderson talking about his plans to capitalise on its inevitable emergence, and looking to sell pre-owned large cabin jets from Asia to the world and visa versa.