Andrew Arcuri and Shane Heier, RRT Assistant Managers in the East and West, respectively, and Tyler Spurling, RRT Assistant Manager—MRO, are leading Duncan Aviation’s Rapid Response network across the country. They all actively receive phone calls from customers requesting airframe, engine, and avionics services. Together they make sure the customer is put in touch with the appropriate team in closest proximity to the aircraft’s location. They create a united front to meet the customers’ needs wherever they are and with whatever they need.
All three agree the future of Duncan Aviation’s Rapid Response Teams will be one of unity among disciplines.
“It doesn’t matter what the needs of our customers are,” says Arcuri. “When we get the call, we will respond accordingly.”
Although the primary focus of these teams is on airframe and engine work, if a customer has avionics needs, they will coordinate with the nearest Duncan Aviation Satellite avionics shop and help the customer get the issue fixed.
Future growth plans are to have more airframe-qualified technicians in-the-field at the RRT launch locations around the country.