Vice President of KGB Aviation Kevin G. Balys agrees with Nelson’s assessment and adds that the relationship between the two companies benefits operators by providing an efficient method of retrieving recorder data.
“Using our state-of-the-art DART to effortlessly transfer the data and provide technical service will leverage the strengths of both campanies,” said Balys.
Avionics Team Leader Luke Bozetarnik at Duncan Aviation’s Teterboro, New Jersey, Satellite Shop, has worked with long-time customer Aircraft Maintenance Supervisor Bill Dunne for years, and they’ve used KGB Aviation’s download service for both FDRs and CVRs.
“Recently, Luke asked me why I specifically request KGB when my work involves an FDR or CVR, and my three-part answer is simple: Equipment, Answers and Urgency,” says Dunne. “Never have we been unable to procure the required equipment for a download. Whether the interrogation was being performed routinely or for troubleshooting purposes, we were able to accomplish the task on schedule. On the occasions where answers were needed regarding a FDR download, Kevin has shared, without hesitation, his knowledge of how certain manufacturers accomplish individual recording parameters versus the FAA and EASA regulations. Finally, I have never had to wait for results or answers of any kind. I have no idea how KGB manages to process the amount of data that they do and yet maintain such a positive customer experience, but I’m glad they do!”