Dassault Aviation’s global product support organization will once again offer a full selection of services to assist Falcon operators at major worldwide events in 2018.
Dassault puts a comprehensive range of resources at the disposal of Falcon customers during special cultural and sporting events.
In addition to routine troubleshooting services provided by the 24/7 global Falcon Command Center, offerings include Technical Team assistance, offsite GoTeam dispatch and the FalconResponse portfolio of Aircraft on Ground Services (AOG). FalconResponse is the only AOG service equipped with dedicated aircraft specially designed to whisk spare parts, tools and technicians to remote sites and provide alternative lift when needed to get passengers to their destination on time.
This year’s list of special event support activities has kicked off January 23-26 at the World Economic Forum in Davos, Switzerland, which brings together CEOs, Heads of State and leading political, business and other personalities from around the world. To serve Falcon crews attending the event, Dassault has reinforced its support team at Zurich International Airport and St. Gallen – Altenrhein Airport, making available additional resources from Falcon Authorized Service Centers in the area and elsewhere in the Falcon Support organization such as Falcon spares.
“Davos generates an exceptionally large influx of business aircraft into the Zurich region,” said Jacques Chauvet, Senior VP, Worldwide Customer Service, at Dassault.
“We want to ensure that Falcon customers attending global events like this have access to the best and most comprehensive onsite support available.”
After Davos, Dassault will focus its customer support capabilities on two other major events, Super Bowl LII in Minneapolis, Minnesota, (Feb 4) and the Winter Olympic Games in Pyeongchang, South Korea (Feb 9-25).
Attention will then be directed to the 2018 FIFA World Cup, due to unfold June 14–July 15 at 12 venues across Russia. Organized by the Fédération Internationale de Football Association, soccer’s worldwide governing body, the World Cup is one of the largest sporting events in the world.