Bombardier have announced they will be working with JETEX to set up a new line maintenance station in Dubai, to serve all Challenger and Global business aircraft.
The station in Dubai will be the ninth to open and will initially offer unscheduled maintenance services, building toward scheduled maintenance operations in the coming months.
“This expansion is an integral part of our overall mission to enhance OEM support for our operators in the Middle East – and we are very pleased to be working with highly-respected business aviation leader JETEX in the development of this project,” said Jean-Christophe Gallagher, Vice-President and General Manager, Customer Experience, Bombardier Business Aircraft. “As a part of our commitment to offering an exceptional customer experience, we are delighted to offer our customers expanded support, more resources and increased flexibility closer to their base of operations.”
“The shared vision between Bombardier and JETEX to provide a comprehensive and exceptional experience makes this new service expansion an exciting venture for us,” said Adel Mardini, President and CEO of JETEX. “This is a significant boon for our customers who rely on our services to give them the peace of mind that they have trusted partners ready to go the extra mile around the clock and around the globe.”
The Dubai station announcement follows on from several major Bombardier customer experience enhancements worldwide, including a new customer service super centre at Miami Opa-Locka Executive Airport in Miami, Florida and a new Paris Line Maintenance Station at Paris-Le Bourget Airport.
The new station will join Bombardier Business Aircraft’s network of nine service centres and 30 Customer Response Team mobile units around the globe, all equipped to support Bombardier Learjet, Challenger and Global business aircraft.