Bombardier Continues Global Customer Service Expansion, Sets Stage for OEM Service in Europe

posted on 29th September 2020 by Eddie Saunders
Bombardier Continues Global Customer Service Expansion, Sets Stage for OEM Service in Europe

Strategically located at Berlin-Schönefeld airport, the service centre has been providing exceptional MRO services to Bombardier business aircraft customers since 1997. With more than 160,000 sq. ft. (15,000 sq. metres) of service capacity and 240 highly-skilled employees on site, the service centre provides customers with the highest-level maintenance and support for Bombardier’s growing fleet of Learjet, Challenger and Global business jets based in Europe, Russia, Africa and the Middle East.

The service centre has received several awards for its technical excellence and customer satisfaction, thanks largely to an experienced and dedicated workforce. Among its many milestones, it was named the best Authorized Service Facility in Europe multiple times and was the first in Europe to perform maintenance on Bombardier’s flagship Global 7500 aircraft. The state-of-the-art service centre recently modernized and transformed its shop floor to maximize efficiencies and streamline processes, providing customers with an unsurpassed service experience.

With this direction, we continue to develop new reasons for customers to bring their jets to this location – and seek new ways for customers to benefit from the highest quality standards displayed by the dedicated, skilled teams on site,” added Gallagher.As Bombardier charts a new course with its jet customers at the heart of our activities, we will continue to look for ways to actively grow the service footprint and optimize our service standard for our customers.”

These announcements reflect the latest infrastructure investments aimed at enhancing Bombardier’s worldwide customer service network. Recent announcements include the construction of a new, state-of-the-art service centre at Miami-Opa Locka Executive Airport; the ongoing expansion of the Biggin Hill service centre in London; the major expansion of our Singapore Service Centre at the Seletar Aerospace Park; new Line Maintenance Stations (LMS) at strategic locations in the U.S, Europe; and new products and services for customers, including the next steps in Bombardier’s digital transformation.