Despite its technological strength, a defining characteristic of the firm’s approach is its commitment to customer service. Rather than minimizing this aspect of their strategy, AvHopper reiterates the importance of a human-first approach to service.
“We decided from the very beginning that we want our clients to be able to pick up the phone and reach us immediately. People say that we’re a tech company, but they are only half correct. It’s true, this is an aviation company, and it’s also a tech company. But really deep down it’s a people company.” said Bothwell.