Avfuel-Branded FBOs were recently voted among the best in the business by pilots in the 2020 Aviation International News FBO Survey and Professional Pilot PRASE Survey, securing top positions in both reports.
In total, nearly 45% of FBOs recognized as Top Rated FBOs in the Americas (by overall average) in the AIN survey are members of the Avfuel Network—the highest percentage for represented fuel brands in this year’s survey. Receiving top marks in the fifth percentile are Avfuel-branded FBOs American Aero FTW (KFTW) with the year’s highest score; Pentastar Aviation (KPTK); Sheltair Tampa (KTPA); and Base Operations at Page Field (KFMY). Receiving top marks in the tenth percentile are Avfuel-branded FBOs Banyan Air Service (KFXE); Fargo Jet Center (KFAR); Sheltair Fort Lauderdale (KFLL); Western Aircraft (KBOI); Monterey Jet Center (KMRY); Stuart Jet Center (KSUA); Million Air Dallas (KADS); and Sheltair Jacksonville (KJAX).
This is in addition to 24% of FBOs listed in PRASE’s Best U.S. FBOs list being branded Avfuel, along with nearly 45% of the Best Independent FBOs—the highest percentage for represented fuel brands in this year’s survey. Listed as Best U.S. FBOs are Avfuel-branded Pentastar Aviation (KPTK); Monterey Jet Center (KMRY); Million Air Dallas (KADS); Banyan Air Service (KFXE); Naples Aviation (KAPF); and Denver jetCenter (KAPA).
“Avfuel has the best FBO partners in the industry and the results of these surveys are a testament to their dedication to the customer experience,” said Marci Ammerman, Avfuel’s vice president of marketing. “We are proud of the Avfuel FBO Network, honored to be aligned with these FBOs and pleased they have been recognized for their dedication.”
Rankings for the AIN FBO Survey are determined by averaging customer feedback on the following five categories since 2013: line service, passenger amenities, pilot amenities, facilities and customer service representatives
Rankings for the Pro Pilot PRASE Survey are determined by averaging customer feedback on the following six categories: line team, customer service representatives, facility, amenities, promptness and efficiency, and value for price.