Paragon Network® FBOs continued to achieve superior rankings in the 2023 AIN FBO Survey of the Americas in the areas of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and CSRs.
Both Henriksen Jet Center FBOs (KEDC & KTME) and Business Jet Center (KDAL) continued their dominance by ranking in the top 5% of all FBOs, while Fargo Jet Center (KFAR) and National Jets (KFLL) were recognized in the top 10% and 20%, respectively.
In the individual AIN categories, Henriksen Jet Center (KEDC) took top honors in Passenger Amenities while Henriksen Jet Center (KTME) earned top honors in Pilot Amenities.
Henriksen Jet Center (KEDC) also ranked high in Pilot Amenities as well as Facilities. National Jets (KFLL) ranked 4th in Line Service, Business Jet Center (KDAL) tied for 4th place in Passenger Amenities, and Henriksen Jet Center (KTME) rounded out their awards placing 3rd for Facilities.
Broken down by different U.S. regions, several Paragon FBOs received top marks including: Business Jet Center (KDAL), Clay Lacy Aviation (KVNY), ExecuJet (TNCM), Fargo Jet Center (KFAR), Fontainebleau Aviation (KOPF), Henriksen Jet Center (KEDC & KTME), Modern Aviation (KBFI), National Jets (KFLL), Odyssey Aviation (MYNN), and Premier Jet Center (KFCM).
AIN also asked survey respondents to identify specific FBO employees who consistently go above and beyond. Kevin Cayer – Fontainebleau Aviation (KOPF), Lizeth Cervantes – Henriksen Jet Center (KEDC), Jeanette Rivera – Clay Lacy Aviation (KVNY), Ysabella Tetley – Henriksen Jet Center (KTME), Dawndi Ulmer – Fargo Jet Center (KFAR), and Cat Wren – Business Jet Center (KDAL) all received accolades for their outstanding performance in their profession.
“It is an honor and a privilege to see so many of our FBO members acknowledged by AIN for being among the best operators in the Americas,” said Megan Barnes, President of Paragon Aviation Group.
“I am very proud of our network of phenomenal FBOs and team members that do an outstanding job representing our five pillars of safety, quality, reliability, value, and service.”
The Paragon Network is a distinguished membership of over 90 elite FBOs and international handling agents that provide world-class service to general aviation travelers around the globe.
Paragon Aviation Group performs a comprehensive audit of the facilities and services offered to ensure the quality of the member base before any FBO joins The Paragon Network.
Each member FBO must comply with a set of strategically developed core standards to remain in the group.
Paragon Aviation Group facilitates The Paragon Network.